FAQ

Any questions? Maybe you find the answer here!

Welcome to our community πŸ’›

Below you’ll find answers to the most common questions about our Cuban salsa classes and events in Amsterdam. For full legal details, please see our complete Terms & Conditions.

πŸ”Ž Quick Policy Summary

Before diving into the details, here are the most important things to know:

βœ”οΈ Booking a course = commitment to the full course

βœ”οΈ You must always cancel in Mi Punto if you cannot attend

βœ”οΈ Recover classes are possible only if space & ratios allow

βœ”οΈ Missed/cancelled classes are never refunded

βœ”οΈ Cancel full course β‰₯ 2 weeks before start β†’ refund minus €25 admin fee

βœ”οΈ All participation is at your own risk

Now let’s go into detail.

1️⃣ Registration & Courses

  • You can book your salsa course or workshop via our Booking Tool. To complete your registration:

    1. Select your class (see next question)

    2. Complete payment

    You’ll receive a payment confirmation and booking confirmation by email. If you don’t receive both emails β€” contact us by whatsapp (preferred) or email.

    We will help you further!

  • Yes. When you book a (mid-)course at our salsa school in Amsterdam, you commit to the (remaining) classes of that course period and fee.

    Our courses are structured programs β€” this helps you grow consistently and keeps the group dynamic strong.

    All dates and prices of (remaining) classes are clearly shown before payment.

  • There are multiple ways in which you can find and filter our classes:

    • Header in the top - showing all upcoming class offerings

    • Feature β€œFind the right class” - By filling in the questions you can filter down class offerings to your interest.

    • Overview β€œUpcoming classes” - listing all current class offerings that can be joined as (mid-) courses where you book all remaining available classes.

    • Overview β€œOur workshops” - listing all one of workshops of this moment.

  • We can’t advise your level by email, WhatsApp, or phone. We need to see you dance first.

    If you booked the wrong level, we’ll discuss the best and possible solution. Switching groups may require a new booking or partial payment.

    There are no extra costs, and we can accommodate this once.

    You can also request a trial class to check your level before booking a (mid-)course.

  • Switches are limited due to planning, studio capacity and leader/follower ratios. Contact us to discuss your request β€” approval is not guaranteed.

  • Yes β€” if:

    • You cancelled the class in Mi Punto

    • There is space available

    • Leader/follower ratios allow it

    Recover classes:

    • Must be within the same course period

    • Must be at the same level

    • Cannot be carried over to a new course

    Because we prioritize balanced classes, we cannot guarantee catch-up availability β€” but we always try to help where possible.

  • Life happens β€” we understand.

    When you cannot attend a class:

    • You must cancel in your personal β€œMi Puntoβ€œ account

    • Please do this ideally at least 24 hours before class

    This is a requirement to be registered for our courses!

    We work with partner dancing (leader/follower balance), so cancelling helps us maintain equal ratios and quality classes for everyone.

  • We do not refund missed nor cancelled classes.

    If you missed a class due to extreme/unforeseen situations (such as illness, accident, etc.), under certain conditions you can request a recover (catch-up) class.

    Please contact us directly to know what is possible.

  • Regular classes take place at:

    Studio Borgerstraat, Borgerstraat 112, 1053 PX Amsterdam. Occasionally classes may occur in other venues.

    Our booking system clearly identifies where the class takes place and every confirmation email will also contain locational information about your booking.

    Our event locations may vary.

  • At Punto Cubano Salsa Amsterdam, we believe:

    • Salsa is about connection

    • Respect is essential

    • Everyone should feel safe and welcome

    We expect respectful behavior from all participants. If someone makes others feel uncomfortable, we will address it.

    We are proud to be a warm, inclusive salsa school in Amsterdam.

  • Sometimes we make photos or videos for promotional purposes.

    If you prefer not to appear in recordings, simply let us know.

    We respect your wishes and where we can try to act upon it.

  • We have no rules about shoes or clothing. Anything that you feel comfortable in and in which you can easily and freely move.

    For your reference: we have many students that like to dance on heals, and even more on sneakers. Both are equally welcome 😊 As long are you are fresh and hygienic, you are most welcome!

  • Yes 😊 Salsa involves physical contact.

    We ask everyone to:

    • Be fresh and hygienic

    • Wear clean clothes

    • Be mindful of personal space

    This keeps dancing enjoyable for everyone.

  • Classes are taught without an audience.

    Only with approval from the teacher and group may someone briefly observe.

2️⃣ Cancelling a Full Course & Refunds

  • You can cancel a full course up to two weeks before the first class starts.

    Refund policy:

    • Refund of course fee

    • €25 administration fee deducted

    Refunds are not possible:

    • Less than two weeks before the course starts

    • After the course has started

    For full details, see our Terms & Conditions.

  • In rare situations (force majeure or insufficient registrations), we may cancel or merge classes.

    In that case:

    • You’ll receive a refund for cancelled classes

      or

    • We offer a suitable alternative

    We always aim to complete every salsa course we start. If this is not possible, we will contact you as timely as possible.

3️⃣ Other topics

  • Yes we do!

    You can buy a gift card for a single class or a full course.

    Buy online: click the red gift card icon, or go to the GIFTCARD PAGE (Gifty). Choose the type (single class or full course), digital or physical card, add a message, and complete payment in their portal.

    Buy at our venue: we also sell physical gift cards on-site. Please CONTACT us for details.

    Each gift card includes a unique code, valid for bookings on our website within 72 hours after purchase.

    For issues with purchase or delivery, contact the EXTERNAL PROVIDER. For problems using the code, contact Punto Cubano Salsa Amsterdam.

  • Next to classes Punto Cubano Salsa Amsterdam organizes events such as workshops, private classes, private parties, public parties, etc.

    In our events agenda you can see which events are coming up and location information is provided there.

  • Your data is used to:

    • Inform you about classes and schedule updates

    • Contact you in urgent situations

    • Send occasional updates about our salsa activities in Amsterdam

    We never knowingly share your data with third parties without permission.

  • We’re happy to help πŸ’›

    πŸ“± Send us a WhatsApp

    πŸ“© Email us

    πŸ’» Or check our full Terms & Conditions.

Punto Cubano Salsa Amsterdam offers Cuban salsa classes for beginners and advanced dancers in Amsterdam. Whether you are looking for salsa lessons in Amsterdam for absolute beginners, improve and deepen your Cuban salsa training, or just a welcoming salsa community β€” we would love to dance with you!